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Our rates are very competitive in comparison with many computer shop prices.

If we can't fix it, there's no fee (e.g. if we are unable to find parts for your computer)
There is a small minimum diagnostics/disassembly fee for systems that can be repaired but the customer chooses not to go ahead with the repair for whatever reason.

Maximum charges
A maximum four-hour charge applies to a single stand-alone computer that is not connected to a network and has only a single user profile. Once four hours is reached, this maximum charge applies regardless of the time the technician actually spends repairing your problem.
We may charge an additional fee if you need a large number of programmes reinstalled or have multiple user profiles. You will be informed if the maximum charge proviso does not apply prior to work commencing.

Rates - A $50 minimum charge applies to all jobs.

At our workshop
$50.00 per hour.
Charging is made in 30 minute increments

Callouts [on-site]

Masterton:
$75.00 for the first hour or part there of then $50.00 per hour in 30 minute increments.
Carterton:
$80.00 for the first hour or part there of then $50.00 per hour in 30 minute increments.
Greytown:
$90.00 for the first hour or part there of then $50.00 per hour in 30 minute increments.
Featherston:
$110:00 for the first hour or part there of then $50.00 per hour in 30 minute increments.
Martinborough:
$120:00 for the first hour or part there of then $50.00 per hour in 30 minute increments.
Riversdale:
$150.00 for the first hour or part there of then $50.00 per hour in 30 minute increments.
Castlepoint:
$180.00 for the first hour or part there of then $50.00 per hour in 30 minute increments.
Lake Ferry:
$180.00 for the first hour or part there of then $50.00 per hour in 30 minute increments.



Free pickup and delivery Masterton and Carterton

Freight [where applicable]: As agreed with client.


We offer fixed charges for the following tasks:

Service:
$100.00. All hard disks are checked for viruses and spyware. All hard disks are checked for errors and defragmented. Dust is removed from inside of PCs. PC Cooling is checked – to ensure correct fan operation.
If any parts are required, you will be notified before work is commenced

Operating System:
$100.00 for a clean installation of MS Windows and basic programmes. (This applies where the client has the operating system disc and/or the appropriate product key. Additional programmes can be installed for a cost of $10 each.

20% permanent discount for superannuitants & qualifying beneficiaries

100% satisfaction guarantee
In the unlikely event that you are not satisfied with our work once it is completed, we offer various options:
1. Resolve the issue free of charge.
2. Find a solution you are happy with.
3. Refund your service fees


Terms and conditions
When we accept your order these terms and conditions, together with any additional terms we have advised you of or agreed to in writing (including email), are the entire agreement between us. You agree that there are no other understandings, representations or warranties forming a part of this agreement. If you have any special instructions that are inconsistent with these terms, then we will try to accommodate them, but you accept that they're not binding on us.

* Payment is due upon pickup or delivery.
* You cannot withhold payment or make any deductions from any amount you owe us without our prior written consent.
* Risk of any loss, damage or deterioration of or to the goods passes to you on delivery, or if you state to leave goods at certain location, at the time goods are placed there.
* Ownership of the goods remains with us and does not pass to you until you pay all amounts you owe to us.
* If you do not pay the amount owing by the due date, we may charge a default penalty at a rate of 2.5% per month calculated on a daily basis on the unpaid portion of the amount from the due date until payment in full.
* You will, on demand, pay to us any amount we incur (including solicitors and collection agency costs, court costs and disbursements) in recovering payment of any overdue account.

Consumer Guarantees Act
If your purchase is subject to the Consumer Guarantees Act 1993 (Act) then:
a) If you're acquiring the goods (or services) for the purpose of a business then you agree that the Act doesn't apply; and
b) If you're acquiring the goods (or services) for a non-business purpose then these terms will be interpreted subject to the Act and nothing in these terms will limit your rights under the Act.

 

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